East Surrey Home Improvement Agency

Our home improvement agency service is here to offer you peace of mind to support your independent living. We are based in Brockham and are contracted by the District Councils of Reigate & Banstead, Mole Valley and Tandridge. Our service is available to anyone living in these Council areas.

We provide practical help to create safe, warm and accessible homes; we work closely with the county Occupational Therapists teams to assist older people and people with disabilities adapt their homes.

“Client asked me to pass on her praise for your guys, who ‘didn’t stop and have done a fantastic job’. It certainly is another excellent job, and turned out really well.”

East Surrey | November 2024

Home adaptations​

We offer advice and practical help to people who need reliable professionals to carry out work to adapt their home. We can:

  • Help with identifying the work required to adapt, repair or improve a customer’s home.
  • Help with Disabled Facilities Grant applications for adaptation works; our case workers carry out checks for eligibility for Council Grants.
  • Help homeowners with accessing funding and arranging for small works and essential repairs to their home in line with criteria set by the council.
  • Our Technical Officers design, arrange labour and monitor the quality of work carried out by experienced and approved contractors. All works are subject to final check for both suitability and quality before submission to the Councils for payment.
  • Assist with Housing Options – practical help and information about moving home and what housing options are available to meet needs. The advice and support given is free, although costs will be incurred for services such as removal companies, solicitors, etc. The service may be able to access funding or grants to help you with these costs.
  • Offer a subsidised Handyperson Service to assist with urgent repairs and small alterations making daily living easier for our residents.

 

We can also help with privately-funded adaptations for homeowners and offer an in house option for shower and access works, using our own highly skilled and proven workforce of installers improving both quality and speed of delivery.

Further Information

Choose your local Authority for area specific guidance:

 

Get in touch

Customer services opening hours: 8.00am to 5.00pm Monday to Friday

Service Centre Manager: Angela Rodbourne

Assistant Operations Manager: Pippa Meyer

Millbrook Healthcare Home Services

Unit 1

The Alma Building

Brewerstreet Dairy Business Park

Brewer Street

Bletchingley

Surrey

RH1 4QP

 

t 03301 243 758

e [email protected]

Your feedback is vitally important in helping us to improve

Feedback is an important part of the learning process and knowing when we are doing well is equally as helpful as knowing when things go wrong. It can help boost morale and motivation, but also helps us to replicate things that are working well across the company as well as to learn from those that aren’t.
If you are pleased with the service you have received or if you have any suggestions about how we can improve our services, we would really like to hear from you.
 

We take the privacy and security of your data seriously. We are committed to ensuring transparency in how we handle your data. To learn more, please read our Home Improvement Agency Privacy Notice.

Do I qualify for VAT Exemption?

If you are disabled or have a long-term illness, you won’t be charged VAT on products designed or adapted for your own personal or domestic use.

 

If you are entitled to a VAT exemption, you can register for this at checkout. The VAT will then be removed form your total. If you are unsure whether you are entitled or not, please read our VAT Exemption Terms & Conditions.