Millbrook Healthcare’s partnership with Cairngorm Capital and the provision of services in Kent

London and Southampton, 25 July 2019: There have been a number of factual inaccuracies in the reporting of Millbrook Healthcare’s partnership with Cairngorm Capital, that we would like to correct.

With the retirement of Colin Croll, the ownership of Millbrook Healthcare and its subsidiaries has transferred to the Millbrook Executive Management team and Cairngorm Capital. As such, the Millbrook management team continues to lead the business, with the strategic and investment support provided by Cairngorm Capital, to provide the highest quality service and care for all of our service users.

Aside from the statutory requirement to notify all of our commissioners of this change, all other aspects regarding our provision of wheelchair services for Kent remain unchanged. The service will continue to be provided by Millbrook Healthcare Limited, from the same premises, using the same staff, all of whom continue to be employed by Millbrook Healthcare – staff will not be TUPEd.

Neither Thanet Clinical Commissioning Group or Kent County Council have asked Cairngorm Capital to take over the wheelchair service from Millbrook Healthcare. They view our partnership as a positive step and are fully supportive.

We are conscious that there has been criticism of our involvement in the provision of wheelchair services. However, we often inherit wheelchair services that require significant improvement and this requires a robust and lengthy collaborative approach, with relevant stakeholder engagement. In these situations, our focus is on reducing the waiting list, while improving the waiting times for the provision of equipment and repairs; enhancing service users’ experience and providing a high-quality service for all our service users and carers.

As an outsourced supplier, we naturally attract more attention but we have the same goals and ambitions as our commissioners to deliver the best care. We invest heavily in infrastructure that improves our efficiency and measures to boost our clinical capability. For example, a common bottleneck in service provision is the national shortage of occupational therapists and rehabilitation engineers. To overcome this, we are investing in training initiatives that fast track the development of these skills by our staff.

Consequently, we are particularly disappointed that a number of the quotes in our media release of 22 July 2019 have been used selectively and out of context, to substantiate these inaccuracies.

We believe that some these inaccuracies resulted from reporting that followed the Kent County Council Health Overview and Scrutiny Committee, held on 23 July 2019. Complete and accurate coverage of the committee’s discussion can be viewed via this to Kent County Council Webcasting session 23/7/19 Section 5 - 0:39:44 – 0:52:30.