Technology Enabled Care (TEC) Services, also known as assistive technology or telecare, uses the latest technology and innovations to help you remain safe, comfortable and independent in your home. TEC supports you to achieve your personal outcomes and provides peace of mind to your family/carers.

Our range of TEC solutions

  • Medication reminders
  • Fall detectors
  • Pressure mats and bed sensors
  • GPS devices
  • Digital platforms that monitor behaviour changes.
  • A wide range of mobile-phone apps that can support with daily activities, learning and improve memory.
  • Personal alarm systems (telecare). These devices are monitored 24/7/ 365 by our highly skilled team who will respond to the call and get you help if needed. This can either be calling family and friends to assist or calling the emergency services for you.

Accessing TEC through your local authority 

You may be prescribed TEC by a healthcare professional, such as a GP, Occupational Therapist, Physiotherapist or other Community Therapist or by a social care professional such as a Care Worker or Social Worker.

They’ll discuss with you the type of equipment that would best support your needs and lifestyle and help you to achieve your chosen outcomes.

Our packages come with everything you need to get started and get cover immediately. We have both digital and analogue devices as well as GPS devices for complete peace-of-mind when you are outside the home.

When you press your device and call for assistance, our dedicated team will assess the situation and either notify your loved ones, friends, or call the emergency services.

Delivery

Our customer services team will contact you to arrange a convenient delivery slot. We can contact a family member or carer if you prefer.

You can set the equipment up yourself or, if you prefer, we can arrange for one of our friendly and trained technicians to come out to your home to install the TEC. They’ll set-up any equipment required, show you how it works and answer any questions you may have.

You’ll be provided with a detailed user guide and our customer services contact details in case you have any further queries.

Support

You can reach our customer services team 24/7 (including weekends and Bank Holidays). They are there to provide support and answer any queries you may have.

Please contact us if there is a problem with your equipment or if you no longer need it. We will use a courier service to collect it and will arrange for a replacement to be posted to you free of charge where required.


Mi-Guardian is now available to buy online

For complete peace-of-mind we offer the same great service to anyone who does not qualify for Local Authority funding through Mi-Guardian.

No upfront costs and from £5 per week with all calls being answered by our 24/7 highly trained call centre team.

When you press your device and call for assistance, our dedicated team will assess the situation and either notify your loved ones, friends, or call the emergency services.

Find out more and see our range by visiting mi-guardian website or call us on call 0800 130 0011 and one of our trained specialists will talk through your needs with you.


Our other services

Wheelchair and Repair Services

Community Equipment Services

Home Improvement Agency Services