What service we provide

The service is provided to people of all ages in the community setting, including residential homes and nursing homes. We cover the Brent boundary for those with health or social care needs, or for those with health needs who reside outside of these boundaries, but who are registered with an NHS Brent GP.

The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider. We also make adaptations to people's homes. We are also able to receive personal callers who can view and purchase equipment from our retail suite based at the service centre.

Our customer service team is here to help you. You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk). Please let us know if you need a translator, or our literature in other languages.

Customer services opening hours:
8.00am to 5.00pm Monday to Friday

Service Centre Manager: Louis Lovell

Email the customer service team

Unit 4,
McNicol Drive
Park Royal
NW10 7AW

Tel: 0330 124 4493
Fax: 0330 124 4494


How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways Find details on our Feedback page.