What service we provide

The service is provided to people of all ages in the community setting, including residential homes and nursing homes. We cover the City of London for those with health or social care needs, or for those with health needs who reside outside of these boundaries, but who are registered with an NHS City of London GP.
The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider. We also make adaptations to people’s homes. We are also able to receive personal callers who can view and purchase equipment from our retail suite based at the service centre.
Our customer service team is here to help you.
You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk).
Please let us know if you need a translator, or our literature in other languages.

 

Customer services opening hours:
8.00am to 5.00pm Monday to Friday

Service Centre Manager: Louis Lovell

Email the customer service team

Units 4 & 5
38 Peregrine Road
Hainault
Essex
IG6 3SZ

Tel:  0333 241 2510
Fax: 0870 428 9053

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways.

Find details on our Feedback page.