What service we provide
The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs.
Assessments are held in a variety of locations e.g. clinic, at home, at a day centre or school.
Please refer to the Eligibility Criteria form, which you can download here.
How to refer into the service
Any qualified healthcare professional can refer to the service e.g. GP, district nurse, physiotherapist and occupational therapist.
All referrals will be looked at by one of our occupational therapists and prioritised according to the East Sussex Wheelchair Service specification and criteria.
This may result in direct prescription and supply of equipment to the client.
Alternatively a face-to-face assessment may be required, which may be held at a variety of locations.
Please refer to the referral form, which you can download here.
View the wheelchair daily checks videos
Disability Horizons article on Disability and Independence – NHS Wheelchair Services
Joining an ‘Attend Anywhere’ Video Assessment
Please only enter this waiting room at the date and time of your clinic appointment. If you do not have an appointment but would like to be considered for a video call please contact the service in the usual manner to discuss. We cannot connect or communicate with you in the waiting room if you do not have an appointment.
On entering the waiting room, please only use the name and date of birth of the person using or needing the wheelchair, and a phone number where we can reach you if there are connection issues.
Personal Wheelchair Budget Information
The Personal Wheelchair Budget (PWB) has been designed to provide wheelchair users with greater choice and control regarding their wheelchair provision.
Click here for more information
Customer service opening hours:
8.00am to 5.00pm Monday to Friday
Units 8 & 9
Tel: 0333 003 5619
Text / Whatsapp is available to raise repairs / deliveries and collections. This will be monitored Monday – Friday 8:00am – 5:00pm
Mobile No: 07823 402060
August 2017 January 2018
How to raise a complaint
If you wish to make a complaint, you can contact us in a variety of ways. Find more details on our Feedback page.