What service we provide

The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs.

Assessments are held in a variety of locations e.g. clinic, at home, at a day centre or school.

Eligibility Criteria

Please refer to the Eligibility Criteria form, which you can download here.

How to refer into the service

Any qualified healthcare professional can refer to the service e.g. GP, district nurse, physiotherapist and occupational therapist.

All referrals will be looked at by one of our occupational therapists and prioritised according to the East Sussex Wheelchair Service specification and criteria.

This may result in direct prescription and supply of equipment to the client.

Alternatively a face-to-face assessment may be required, which may be held at a variety of locations.

Please refer to the referral form, which you can download here.

View the wheelchair daily checks videos

Disability Horizons article on Disability and Independence – NHS Wheelchair Services

Joining an ‘Attend Anywhere’ Video Assessment

Please only enter this waiting room at the date and time of your clinic appointment. If you do not have an appointment but would like to be considered for a video call please contact the service in the usual manner to discuss. We cannot connect or communicate with you in the waiting room if you do not have an appointment.

On entering the waiting room, please only use the name and date of birth of the person using or needing the wheelchair, and a phone number where we can reach you if there are connection issues.

Useful links

Cancellation Policy

Personal Wheelchair Budget Information

The Personal Wheelchair Budget (PWB) has been designed to provide wheelchair users with greater choice and control regarding their wheelchair provision.

Click here for more information

Customer service opening hours:
8.00am to 5.00pm Monday to Friday

Service Manager: Samantha Affonso

Email the customer service team

Units 8 & 9
Alder Close
East Sussex
BN23 6QF

Tel: 0333 003 5619

Text / Whatsapp is available to raise repairs / deliveries and collections. This will be monitored Monday – Friday 8:00am – 5:00pm

Mobile No: 07823 402060


August 2017   January 2018


    NHS equipment return

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. Find more details on our Feedback page.