About the service

Together with Provide CIC and working alongside Essex County Fire & Rescue Service we provide a managed care technology service for Essex County Council. 

This includes the identification, deployment, installation, maintenance, decommissioning and removal of technology to meet service users’ care needs as well as supporting Essex County Council staff to develop a more innovative and technological mindset when commissioning care. 

Care technology is the umbrella term which incorporates technology used to support adults in their own homes and can include:  

  • Telecare– devices in the home which monitor the resident’s safety and well-being including: personal sensors, wearable devices, door entry systems and other environmental sensors. 
  • Assistive Technology– a wide range of other technologies that allow people with impaired mobility, with disabilities (physical or learning), and sensory impairments to live as independently as possible on a day to day basis. This might include: voice activated personal assistants such as Alexa or Google home, communication devices and technology to help with day to day activities such as switching on lights, cooking etc. 
  • Remote monitoring and virtual solutions- for social interaction and to connect with professionals virtually (e.g. video / virtual calls through tablets or screens). 
  • Apps for mobile devices that promote independence, health and well-being may also be provided to target particular needs. 

Contact us

Customer service opening hours:
8.00am to 5.00pm Monday to Friday

Unit 18
4 Cromar Way

Tel: 0330 174 2869 

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. Find more details on our Feedback page.