What service we provide

The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs.

Assessments are held in a variety of locations e.g. clinic, at home, at a day centre, at school or virtually

How to refer into the service

Any qualified healthcare professional can refer to the service e.g. GP, district nurse, physiotherapist and occupational therapist.

All referrals will be looked at by one of our occupational therapists and prioritised according to the Hertfordshire Wheelchair Service specification and criteria.

This may result in direct prescription and supply of equipment to the client. Alternatively a face-to-face assessment may be required, which may be held at a variety of locations.

Please refer to the referral form, which you can download here.

View the wheelchair daily checks videos

Disability Horizons article on Disability and Independence – NHS Wheelchair Services

Joining an ‘Attend Anywhere’ Video Assessment

Please only enter this waiting room at the date and time of your clinic appointment. If you do not have an appointment but would like to be considered for a video call please contact the service in the usual manner to discuss. We cannot connect or communicate with you in the waiting room if you do not have an appointment.

On entering the waiting room, please only use the name and date of birth of the person using or needing the wheelchair, and a phone number where we can reach you if there are connection issues.

When to request a re-assessment?

You can use these checklists to highlight any warning signs for when to request a reassessment. It may be that you need to just check your equipment over or review your sitting position, but these should help guide you when to seek further advice from one of our Therapists.

Self Checklist  Custom Seating Crib Sheet

Useful links

Cancellation Policy   Pressure care video   Repositioning a child   Positioning tilt-in-space wheelchair


Customer service opening hours:
8.00am to 5.00pm Monday to Friday

Email the customer service team

Unit J, Swiftfields
City Park
Welwyn Garden City

Tel: 0333 234 0303


    NHS equipment return

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. Find more details on our Feedback page.