What service we provide
The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs.
Assessments are held in a variety of locations, e.g. clinic, at home, at a day centre or school.
How to refer into the service
Any qualified healthcare professional can refer to the service, e.g. GP, district nurse, physiotherapist and occupational therapist.
All referrals will be looked at by one of our occupational therapists and prioritised according to the Northamptonshire Wheelchair Service specification and criteria.
This may result in direct prescription and supply of equipment to the client.
Alternatively, a face-to-face assessment may be required which may be held at a variety of locations.
Please refer to the referral form, which you can download here.
Download the service eligibility criteria
View the wheelchair daily checks videos
Disability Horizons article on Disability and Independence – NHS Wheelchair Services
Joining an ‘Attend Anywhere’ Video Assessment
Please only enter this waiting room at the date and time of your clinic appointment. If you do not have an appointment but would like to be considered for a video call please contact the service in the usual manner to discuss. We cannot connect or communicate with you in the waiting room if you do not have an appointment.
On entering the waiting room, please only use the name and date of birth of the person using or needing the wheelchair, and a phone number where we can reach you if there are connection issues.
Customer service opening hours:
8.30am to 5.00pm Monday to Friday
Service Manager: Tracy Southon
Email the customer service team
22 Meadow Road
Tel: 0333 999 0890
How to raise a complaint
If you wish to make a complaint, you can contact us in a variety of ways. Find more details on our Feedback page.