What service we provide

The service is provided to people of all ages in the community setting, including residential homes and nursing homes.

We cover the Portsmouth boundary for those with health or social care needs, or for those with health needs who reside outside of the boundary, but who are registered with an NHS Portsmouth GP.

The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider. We also make adaptations to people's homes.

Our customer service team is here to help you.

You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk).

Customer services opening hours:
9.00am to 5.00pm Mon to Thu
9.00am to 6.00pm Fri
8.00am to 12.00 noon Sat

Operations Manager: Mike Cutler

Email the customer service team

Units A12 & A13
Railway Triangle
Walton Road

Tel: 0333 240 8334
Fax: 0333 321 8975


How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. Find details on our Feedback page.