What service we provide

The service is provided to people of all ages in the community setting, including residential homes and nursing homes. We cover the Royal Borough of Kingston-upon-Thames boundary for those with health or social care needs, or for those with health needs who reside outside of the boundary, but who are registered with an NHS Royal Borough of Kingston-upon-Thames GP.

The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider. We also make adaptations to people’s homes.

Our customer service team is here to help you. You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk).

Please let us know if you need a translator, or our literature in other languages.

Customer services opening hours:
8.00am to 5.30pm Monday to Friday

Service Centre Manager: James Geary

Email the customer service team

Block 8, Henley Business Park
Pirbright Road
Nr. Guildford

Tel: 0333 241 2442
Fax: 0845 293 7264


    NHS equipment return

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways.Find details on our Feedback page.