What service we provide

The service is provided to people of all ages in the community setting, including residential homes and nursing homes.

We cover the Southampton City Council boundary for those with health or social care needs, or for those with health needs who reside outside of the City Council boundary, but who are registered with an NHS Southampton GP.

The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider.

We also make adaptations to people's homes. We are also able to receive personal callers who can try out and purchase equipment from our retail and demonstration suite based at the service centre.

Our customer service team is here to help you.

You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk).

Please let us know if you need a translator, or our literature in other languages.

Customer services opening hours:

9.00am to 5.00pm Mon to Thu

9.00am to 6.00pm Fri

9.00am to 12.00pm Sat

Operations Manager:  Mike Cutler

Email the customer service team

Unit D,
Centurion Business Park
Bitterne Road
West Southampton
SO18 1UB


Tel: 0333 240 8335
Fax: 0333 321 8976

Out-of-hours emergencies 0333 240 8335


How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. Find details on our Feedback page.