Your name: Chris Smith

Job title: Trusted Assessor – Technician

Department: Logistic

Tell us about your role – what do you do, and who do you support?

Briefly explain your day-to-day responsibilities, the people or teams you work with, and how your role contributes to Millbrook’s overall service.

My day to day responsibilities, as a Trusted Assessor is to visit service users, and provide home adaptions, and free-standing Equipment. This also includes basic modifications such as internal, external and stair rails. Enabling service to complete everyday tasks, that they may have initially struggled with, and also Helping to give them a better quality of life. This is all made possible by a great team at Millbrook, that are always there to give Professional Support (shout out to Paul Foster, fellow Trusted Assessor).

What’s one part of your job that makes you feel proud?

Think about a task, responsibility, or moment that gives you a sense of achievement or satisfaction.

I ask myself, when is a job not a job? When it becomes a hobby or a passion. So for me Millbrook is that medium, that allows me to fulfill my goals of being able to help the community, and in doing so make a difference. Thats really important to me

Can you share a recent example where you felt you made a real difference?

Describe a specific situation – big or small – where your actions had a positive impact on a customer, colleague, or outcome.

I believe it was last year that I visited a service user who was very ill and needed to get equipment in place.

They were quite anxious about everything, but I remember spending a little extra time with the service user to explain everything in more detail and had them engaged with me.

By the end of my visit, you could see the relief and understanding had improved so much.

It was a visit that I always remember.

What’s something people might not realise about your role or team?

Help others understand a hidden challenge, responsibility, or insight about what you or your team do behind the scenes.

In my role I come across many difficult situations. Sometimes service users can be distraught, as they have just lost a loved one, or maybe a service user hasn’t seen another person for several days. So, to be able to sit down, and explain the process, for me is all part of the service.

What’s one thing you think is key to great service or support?

Share a value, habit, or approach you believe is essential to delivering high-quality care or customer support.

Having care towards our service users with a genuine desire to help people.

My key values are… Professionalism, honesty, integrity, transparency and the ability to put others before yourself. In my opinion that is how you deliver a great service.