What is Community Equipment?

Community equipment or CES as it's commonly known, is a range of products designed to help you to continue to stay active, comfortable, and independent in your own home, as well as safe in the community.

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Equipment can range from simple toilet raises, perching stools and shower chairs to more complex pieces such as hoists, standing aids and profiling beds.

Our CES service can also provide Assistive Technology products including fall pendants, medication dispensers and other household sensors that will keep you safe and living an independent life. To learn more about Assistive Technology click here.

You can visit one of our community equipment service centres for a demonstration.

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Accessing CES via NHS or Social Care Provision

The first point of contact will be your GP, or local health authority. If you're eligible, your designated health professional will carry out an assessment with you either in your home or hospital environment to ascertain your equipment needs.

They’ll discuss with you the type of equipment that would best support your needs and lifestyle and help you to achieve your chosen outcomes.

They will then order the appropriate equipment to meet your needs through our online ordering system.

Self-purchase

If the product you're looking for is not covered under your NHS or social care provision, you can purchase your own equipment from our online shop. We have a wide range of community equipment that will help you live an independent life, every day.

Delivery

Once order placed, our customer services team will contact you to arrange a convenient delivery slot. If you are not available then we can contact a family member or carer instead. One of our friendly and trained technicians will come out to your home to install the equipment.

Trusted Advisor Service

Some of our existing NHS contracts have commissioned Millbrook Healthcare to develop its own team of Trusted Assessors (TA). A Trusted Assessor works alongside your health professional to carry out an environmental risk assessment in order to identify and install 'low' level equipment solutions on behalf of them. 

This approach enables your health professional to concentrate on complex or higher need assessments while still providing you with the right disability equipment for your needs. 

All Trusted Assessors are qualified, trained and monitored by Millbrooks team of Occupational Therapists.

Support & Repair

Our mission is to ensure you have the right equipment to live an independent life. Our customer services team will be happy to answer any questions that you may have in relation to the delivery and installation of your equipment.

We also provide a 24-hour, 365-day emergency repair service. The out of hours call centre will discuss the problem with you and arrange an urgent repair if necessary. If we can’t fix the equipment then we will replace it.

  

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