If the product you're looking for is not covered under your NHS or social care provision, you can purchase your own equipment from our online shop. We have a wide range of community equipment that will help you live an independent life, every day.
Once order placed, our customer services team will contact you to arrange a convenient delivery slot. If you are not available then we can contact a family member or carer instead. One of our friendly and trained technicians will come out to your home to install the equipment.
Trusted Advisor Service
Some of our existing NHS contracts have commissioned Millbrook Healthcare to develop its own team of Trusted Assessors (TA). A Trusted Assessor works alongside your health professional to carry out an environmental risk assessment in order to identify and install 'low' level equipment solutions on behalf of them.
This approach enables your health professional to concentrate on complex or higher need assessments while still providing you with the right disability equipment for your needs.
All Trusted Assessors are qualified, trained and monitored by Millbrooks team of Occupational Therapists.
Support & Repair
Our mission is to ensure you have the right equipment to live an independent life. Our customer services team will be happy to answer any questions that you may have in relation to the delivery and installation of your equipment.
We also provide a 24-hour, 365-day emergency repair service. The out of hours call centre will discuss the problem with you and arrange an urgent repair if necessary. If we can’t fix the equipment then we will replace it.