What service we provide

The service is provided to people of all ages in the community setting, including residential homes and nursing homes. We cover the East Sussex County Council boundary for those with health or social care needs, or for those with health needs who reside outside of the boundary, but who are registered with an NHS East Sussex GP.

The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider. We also make adaptations to people’s homes. Our customer service team is here to help you. You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk). Please let us know if you need a translator, or our literature in other languages.

Customer services opening hours:
8.30am to 5.00pm Monday to Sunday

Service Centre Manager: David Newman

Email the customer service team

Unit 14a,
Diplocks Way
Apex Park
East Sussex
BN27 3JU

Tel: 0333 240 0599
Fax: 0333 321 2374



    NHS equipment return

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. You can find details on our Feedback page.