Customer services opening hours:
8.00am to 6.00pm Monday to Friday
Northamptonshire Community Equipment Service
What service we provide
The service is provided to people of all ages in the community setting, including residential homes and nursing homes. We cover the Northamptonshire boundary for those with health or social care needs, or for those with health needs who reside outside of the boundary, but who are registered with an NHS Northamptonshire GP.
The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider. We also make adaptations to people’s homes. We are also able to receive personal callers who can try out and purchase equipment from our retail and demonstration suite based at the service centre.
Our customer service team is here to help you. You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk). Please let us know if you need a translator, or our literature in other languages.
Contact us
Email the customer service team
9a North Portway Close
Round Spinney Industrial Estate
Northampton
NN3 8RQ
Tel: 0330 124 1219
Fax: 0845 481 8571
Contacting us out-of-hours
If you need to contact us in an emergency or outside of our opening hours please call the service centre telephone number above which will automatically divert to our out-of-hours team who will be able to help you.
Send us your feedback
Your feedback is vitally important in helping us to improve.
If you wish to make a comment on the service, raise a concern or make a complaint please speak to a member of staff at your local service centre.
Alternatively, you can visit our Feedback page for more information on how to send us your feedback or click the button below to complete our Customer Satisfaction Survey.
Customer Satisfaction Survey