What our customers say
We believe the best measure of our service comes from the people we’ve had the privilege to support. Here, you’ll find stories and testimonials from our valued customers, sharing their experiences and the impact our care has had on their lives.
We’re honoured to make a difference, and grateful to everyone who has shared their journey with us. If you’d like to share your feedback, click here.
“Chris was brilliant. He was extremely polite and helpful and listened carefully to our questions about the equipment and its use. We were very impressed with the service.”
Northamptonshire | March 2025
“From start to finish we were treated very respectfully. Paul has been a superstar and the contractors were excellent, they kept us informed from day to day and cleaned all the mess away at the end of the day. All in all an excellent service and workmanship. Thank you to all involved.”
Worcester | March 2025
“I would like to commend the members of your staff at your Liverpool offices, including ladies on my initial telelphone calls, who were very courteous and patient, which I need as a senior citizen. My safety was their prime concern. The highly trained technicians who installed my equipment were equally kind, skilled and conscientious. I do not have any ideas for improvement. I just hope that these wonderful employees are adequately supported and valued.”
Cheshire | March 2025
“Superb service from initial phone call to arranging delivery. O’Neil, our delivery technician, was polite, friendly, efficient and clearly explained the resources. He also dealt with the temporary road closure near our home without any delay/issues. Thank you.”
East Sussex | February 2025
“Client is very happy with his new loo. It’s great when we can all make a difference to someone’s life.”
Dorset | February 2025
“Chris has been to my mother’s previously and made her feel very at ease. He is a lovely chap and a credit to your company. Thanks.”
Northants | February 2025
“I have no suggestions for improvement as the service was second to none and so very much appreciated by us. It made my mum’s passing so much more comfortable. The chap that came to collect the equipment after mum passed away was so kind and caring with me. Thank you so much.”
West Sussex | January 2025
“I would like to congratulate you on your delivery and collection staff who are unfailingly polite and willing to help.”
Devon | January 2025
“The hospital bed I had on loan has now been duly returned. I would like to take this opportunity to thank you very much indeed for this loan and all the other equipment I am still using and will be returning in due time. I don’t know what I would do without it. Keep up the good work!!!”
West Sussex | January 2025
“Colin who carried out the work was very helpful, polite and carried out his duties excellently. A great Asset to Millbrook (AHS).”
Dorset | January 2025
“I found the delivery service very good. They were on time on the day they said they would deliver the equipment and all was satisfactory.”
East Sussex | January 2025
“Since my husband returned from hospital we have had many deliveries from you. Each driver was respectful, helpful and considerate. A lovely man (Chris) came to install shower rails. He was so polite and so careful. He did the best job I could imagine and I would like to thank him. He is an asset to your company. Thank you for supporting us in these dreadful weeks.”
Northamptonshire | January 2025
“Excellent service. Christopher was polite, courteous and kind. Empathetic and clearly had the welfare of the client as top of his list of priorities. Thank you so much Christopher for all your help. Much appreciated.”
Northamptonshire | December 2024
“Sally went above and beyond to help with everything that had to be done, it was excellent service. I would recommend you to everyone. Thank you for everything you do.”
Dorset | December 2024
“My dealings with Millbrook Healthcare have always been extremely satisfactory, the staff helpful and courteous. We are most grateful for this service.”
Powys | December 2024
“Could not have asked for better equipment or a more competent and sociable installer in Jamie. Arrived at the time expected and settled into the work immediately. Excellent service all around.”
West Sussex | November 2024
“Your contractor was very pleasant. Rails errected quickly and cleanly. A very good experience with the company.”
Worcester | October 2024
“Jamie delivered the mattress last week and was very efficient, professional and kind. The gentleman who delivered the mattress to Cheam yesterday was also excellent. Thank you.”
Surrey | September 2024
“Patient has asked me to pass on their positive experience with driver Christian, they are very grateful for the delivery of equipment and commented how helpful and professional Christian was and asked me to pass on their thanks.”
East Sussex | September 2024
“My family & I wanted to express our gratitude to your call handling staff & Sussex area delivery/collection operatives Dave & Alan, all were courteous, professional & sympathetic and we think a credit to your company. Excellence of service very appreciated.”
East Sussex | September 2024
“Mr Smith was a very kind and helpful gentleman. His work was excellent. He left no mess and was very easy to talk to. I would highly recommend him.”
Northamptonshire | October 2024
“Fantastic service from a very professional and well-informed delivery technician.”
East Sussex | August 2024
“How very good, kind and thoughtful the fitter was. So clean and tidy. Highly recommended. So aware of dementia.”
West Sussex | October 2024
“Adrian was very kind to me. I was very upset when he called and to have someone like him, a stranger, comfort me was such a help. Thank you Adrian very much. To have caring people like him is a great comfort.”
West Sussex | October 2024
“Client wanted you to know how kind and helpful you have been. By directing her to the right department she has been awarded Pension Credit Guarantee. Her words were ‘A wonderful kind man’.”
East Surrey | November 2024
“Nick was a very pleasant and helpful gentleman, assisting with ideas and suggestions in fixing my bath aid (grab rail). I will now be able to get in and out of the bath unaided. Thank you for your visit.”
West Sussex | October 2024
“I would just like to compliment a member of your staff named Ann who helped me in organising the collection of my late mum’s equipment. She had great empathy and was very very helpful. She didn’t rush me and a great member of staff.”
Powys | October 2024
“Very kind careful service. Arrived on time and nothing too much trouble. Excellent tidy, clean work. I have received complete instructions with telephone numbers and ways to return.”
East Sussex | May 2024
“When your world seems to be falling apart, so reassuring to have equipment delivered by such friendly, caring and efficient staff.”
Northamptonshire | June 2024
“Millbrook were very prompt with delivery. They didn’t hesitate to fix ramp and advise on safety. Very pleased all round.”
Devon | June 2024
“Tommy was brilliant and such a cheerful and competent worker. Thank you – it’s going to improve my life greatly!”
Rochdale | June 2024
“Thank you very much to Dave “M” for his respect and advice on assisting with equipment for my elderly mother. When I have collected from the counter the staff have always been polite and very helpful. Thanks.”
Northamptonshire | June 2024
“Very pleasant, very efficient. It’s brilliant. Thank you so much.”
Oldham | July 2024
“All staff very friendly and helpful and on time.”
Northamptonshire | June 2024
“Mike was excellent. Friendly, quick, caring and efficient.”
Devon | June 2024
“Everything excellent service great. Keep up the good you are doing!”
Northamptonshire | August 2024
“Excellent service by the team on the day. Polite, called with timing, did the job with a smile. Organisation at collection very simple, friendly staff on the phone and helpful over dates and times.”
Oldham | September 2024
“Wonderful service. Very helpful young man went through everything. Very kind and took his time and explained everything. Excellent.”
Devon | June 2024
“Thank you so much for lending me the equipment, a real Godsend! It will be an enormous help and I am so grateful. Many many thanks.”
East Sussex | August 2024
