What our customers say
We believe the best measure of our service comes from the people we’ve had the privilege to support. Here, you’ll find stories and testimonials from our valued customers, sharing their experiences and the impact our care has had on their lives.
We’re honoured to make a difference, and grateful to everyone who has shared their journey with us. If you’d like to share your feedback, click here.
“Could not have asked for better equipment or a more competent and sociable installer in Jamie. Arrived at the time expected and settled into the work immediately. Excellent service all around.”
West Sussex | November 2024
“Your contractor was very pleasant. Rails errected quickly and cleanly. A very good experience with the company.”
Worcester | October 2024
“Mr Smith was a very kind and helpful gentleman. His work was excellent. He left no mess and was very easy to talk to. I would highly recommend him.”
Northamptonshire | October 2024
“Fantastic service from a very professional and well-informed delivery technician.”
East Sussex | August 2024
“How very good, kind and thoughtful the fitter was. So clean and tidy. Highly recommended. So aware of dementia.”
West Sussex | October 2024
“Adrian was very kind to me. I was very upset when he called and to have someone like him, a stranger, comfort me was such a help. Thank you Adrian very much. To have caring people like him is a great comfort.”
West Sussex | October 2024
“Client wanted you to know how kind and helpful you have been. By directing her to the right department she has been awarded Pension Credit Guarantee. Her words were ‘A wonderful kind man’.”
East Surrey | November 2024
“Nick was a very pleasant and helpful gentleman, assisting with ideas and suggestions in fixing my bath aid (grab rail). I will now be able to get in and out of the bath unaided. Thank you for your visit.”
West Sussex | October 2024
“I would just like to compliment a member of your staff named Ann who helped me in organising the collection of my late mum’s equipment. She had great empathy and was very very helpful. She didn’t rush me and a great member of staff.”
Powys | October 2024
“Very kind careful service. Arrived on time and nothing too much trouble. Excellent tidy, clean work. I have received complete instructions with telephone numbers and ways to return.”
East Sussex | May 2024
“When your world seems to be falling apart, so reassuring to have equipment delivered by such friendly, caring and efficient staff.”
Northamptonshire | June 2024
“Millbrook were very prompt with delivery. They didn’t hesitate to fix ramp and advise on safety. Very pleased all round.”
Devon | June 2024
“Tommy was brilliant and such a cheerful and competent worker. Thank you – it’s going to improve my life greatly!”
Rochdale | June 2024
“Thank you very much to Dave “M” for his respect and advice on assisting with equipment for my elderly mother. When I have collected from the counter the staff have always been polite and very helpful. Thanks.”
Northamptonshire | June 2024
“Very pleasant, very efficient. It’s brilliant. Thank you so much.”
Oldham | July 2024
“All staff very friendly and helpful and on time.”
Northamptonshire | June 2024
“Mike was excellent. Friendly, quick, caring and efficient.”
Devon | June 2024
“Everything excellent service great. Keep up the good you are doing!”
Northamptonshire | August 2024
“Excellent service by the team on the day. Polite, called with timing, did the job with a smile. Organisation at collection very simple, friendly staff on the phone and helpful over dates and times.”
Oldham | September 2024
“Wonderful service. Very helpful young man went through everything. Very kind and took his time and explained everything. Excellent.”
Devon | June 2024
“Thank you so much for lending me the equipment, a real Godsend! It will be an enormous help and I am so grateful. Many many thanks.”
East Sussex | August 2024
