This page contains information for Prescribers of the West  Sussex Community Equipment Service.

Millbrook Healthcare, NHS Sussex, and West Sussex County Council Logos

Millbrook Healthcare is delighted to be the Community Equipment Service (CES) provider for West Sussex. 

The CES service combines current equipment provision so that all equipment – simple, complex and specials – will be ordered and delivered to people's homes using one process for all items. When no longer required, all equipment will then be collected together, cleaned and wherever possible recycled. 

The CES service will provide same day, 3-day, 7-day and dated deliveries and next day and 5-day collections.

Standard operational hours will be 08:30 to 18:00 Monday to Saturday with order cut off times extended to 15:30.

Specials will be locally ordered with recycled specials catalogued to enable easy viewing and ordering. The catalogue will be shared with East Sussex CES and Prescribers to provide maximum opportunities for recycle specials to be reused.

Equipment list includes:

  • Hospital beds
  • Pressure relieving mattresses (dynamic & static) and cushions
  • Hoists and moving and handling equipment
  • Shower chairs and bathing equipment
  • Commodes and toilet frames / seats
  • Walking aids
  • Perching stools and small equipment
  • Sensory

For any teams who may find it helpful to take equipment with them on home visits (rapid response, hospital discharge etc.), this will still be possible as an alternative for smaller equipment, which can be collected immediately through peripheral stores, following an online order.

Key contacts

Millbrook Healthcare Customer Services Team

Any queries that are non-urgent, please continue to email and we will respond to you as soon as we can. 

You can also contact us on 03451 272931 but please be aware that a very high volume of calls are being received and it can take upwards of 15 minutes and at peak time 30 minutes for an advisor to be available to answer your call. Non-peak times to call are 4:00pm - 6:00pm.

Contract Management Team

If you have a query that relates to your PIN or authoriser, including if your Authorisers are incorrect please email who will be able to answer your query.

Health Community Equipment Team

Theresa Warner-Jones (Clinical Lead (OT) - Health)
Tel: 07584 263783

Elizabeth Cranswick (Clinical Nurse Specialist – Health)
Tel: 07584 385388 

    Contact for:

    • Non-standard equipment queries
    • Clinical advice on equipment (standard and non-standard)
    • Training needs
    • Issues with equipment
    • Feedback for clinical forum

    Incident reporting

    All incidents where there has been customer/patient harm or potential harm are to be reported to the CES Contract Management Team by completing the incident form which can be downloaded by clicking here and emailing it to:

    Cancelling orders

    If you have any incomplete orders or duplicates please do cancel them from the system or if they are out for delivery please contact us by emailing the dedicated inbox: and we will cancel them within 24 hours (the prescriber who placed the order will receive notification of the cancellation).

    Ordering Specials

    Nixie Thomas is now the main point of contact for Specials, they can be contacted on 07827 417037 or by email at

    Please could we ask that Prescribers remember to attach quotes to all purchase orders, as they cannot be raised without this.

    We would also like to remind Prescribers that Driver Technicians are not contractually obligated to install any specials or recycled specials. If they do so, it is because they feel confident in their knowledge of the product.

    Nixis is currently going through the backlog of raised SP purchase orders – there has been an internal delay but the ball is now rolling. If any prescribers have outstanding POs please know that Nixie is making their way through them, thank you.

    Service Centre Location

    The service is provided by Millbrook Healthcare from:

    Units 7 & 8
    Thorgate Road
    Lineside Industrial Estate
    BN17 7LU

    Tel: 03451 272931


    Customer Service opening hours are 08:30 to 18:00, Monday to Saturday 

    Previous Prescriber Email Communications

    We've been sharing regular key updates to Prescribers via email -in case you missed them, you can also download PDF versions of any of the previous communication emails sent out by Millbrook Healthcare below: 

    Email subject Date sent Download
    An introduction from your new CES provider 8th February 2023 Click here
    Information on e-Learning, the new service centre location and details on how PINs will be issued 23rd February 2023 Click here
    e-Learning is now ready 2nd March 2023 Click here
    Service Transition Timetable 9th March 2023 Click here
    Reminders ahead of 1st April 2023 16th March 2023 Click here
    Not long to go until Millbrook Healthcare take on the service 23rd March 2023 Click here
    Millbrook Healthcare take on the service 30th March 2023 Click here
    Millbrook Healthcare CES is now live 5th April 2023 Click here
    Key updates for Prescribers - 6th April 6th April 2023 Click here
    Key updates for Prescribers - 13th April 13th April 2023 Click here
    Key updates for Prescribers - 19th April 19th April 2023 Click here
    Key updates for Prescribers - 25th May
    25th May 2023 Click here
    Key updates for Prescribers - 14th June 14th June 2023 Click here
    Key updates for Prescribers - 28th June 28th June 2023 Click here
    Key updates for Prescribers - 13th July
    13th July 2023
    Click here
    Key updates for Prescribers - 3rd August
    3rd August 2023
    Click here