Pressing the button triggers an alert for our monitoring team who will then contact the user via the Base Unit or on the phone. This first response will come just seconds after the button is pressed. Our support team will seek to understand what has happened and what level of assistance is required.

During the subscription process, we will ask the user to nominate friends or family that can be contacted in the event of an emergency or that they would want us to contact if they simply needed some help. Once assessment has been carried out, we will then contact either the emergency services or one of the nominated network of friends, family or carers and provide them with necessary information such as address, incident details and any access codes for doors or locks.

The cost of a telephone call with your provider.

Your digital unit connects to a standard wall plug and uses a SIM card or a router to connect to our call centre.

No – our team of trained Technology Enabled Care responders will determine the type of help you need. In an emergency, or in the event you need immediate help then the emergency services will be called.

All the information we obtain from you is kept secure and safe, and treated with the utmost confidentiality – it is covered by the Data Protection Act. You may request to see this information at any time.

We will use the information we hold to assist you and may need to share it with the emergency services, or with your named contacts and other support agencies. It will only ever be used by those people or agencies that need the information to help you. We do not share your information with any other third-party organisations.

Yes, however you might prefer to leave it on your bedside table to ensure that you are not pressing the button when you roll over / move around.

Our alarms are splashproof – wearing them in the shower is fine, but they cannot be worn in the bath.

Our Technology Enabled Care monitoring team will check whether you need assistance, once they have established that you are ok the call will be ended.

Our monitoring team will contact your nominated key-holder or they will be able to give the emergency services your keysafe code and where the keysafe is located.

The range from the base unit to the pendant is approximately 50 metres. We can test the reach of your device when we are doing your set up.

Additionally, we offer a GPS device that allows you to be in contact with our responding team when you are out and about.

Our monitoring team will try to speak to you through the base unit, they will then try your land line or mobile phone before contacting your key holder to attend.

Yes, absolutely & we recommend doing a test call monthly. A test record is supplied with your welcome pack. Just let the monitoring team know that you are running a test and that you do not need assistance.

For analogue items not necessarily, you may need a broadband filter installed onto each of your phone line points, which the personal alarm will be plugged in to. If installed this way, your internet and phones should work fine alongside your alarm unit.

Digital units can be plugged directly into your router via an ethernet cable, with no impact on your broadband service.

Yes you can, please call our contact centre for pricing and delivery.

You can call us on 01606 516 681 or email us at cwctec@millbrookhealthcare.co.uk with the updated information or press your personal alarm and let our customer care team know the change in details.

Yes, if you are moving within the Cheshire East area you will need to notify us & we will arrange to re-install your kit at your new address. You will also need to update your phone number and you may need to adjust your keyholders listed. If you are moving out of the area, please contact us on 01606 516 681.

There will be a company label on your base unit with their details or you can press your personal alarm and the call centre will tell you who your provider is.

Your feedback is vitally important in helping us to improve. You can raise a complaint by contacting us on 01606 516 681 or by email at cheshtec@millbrookhealthcare.co.uk to find the contact information for your local service.