What service we provide

The service is provided to people of all ages in the community setting, including residential homes and nursing homes. We cover the Devon boundary (excluding Plymouth and Torbay) for those with health or social care needs, or for those with health needs who reside outside of these boundaries, but who are registered with an NHS NEW Devon or NHS South Devon and Torbay GP.

The service includes delivery and installation, servicing and maintenance, and collection of equipment that has been ordered by a prescriber, GP, nurse, therapist or a social services provider.

We also make adaptations to people's homes. We are also able to receive personal callers who can view and purchase equipment from our retail suite based at the service centre.

Our customer service team is here to help you. You can contact them by telephone, email, text, fax, post, minicom or NGT Relay (formerly TypeTalk). Please let us know if you need a translator, or our literature in other languages.

Get in touch

Customer services opening hours:
8.00am to 6.00pm Mon to Fri
9.00am to 5.00pm Saturday

Service Centre Manager: Matthew Saunders

Tel: 0330 124 4491

Units 5-8
Block B Jacks Way Hill
Barton Business Park
Clyst St Mary

Email the customer service team

Contacting us out-of-hours

If you need to contact us in an emergency or outside of our opening hours please call the service centre contact number above which will automatically divert to our out-of-hours team who will be able to help you.  


Send us your feedback

Your feedback is vitally important in helping us to improve.

If you wish to make a comment on the service, raise a concern or make a complaint please speak to a member of staff at your local service centre.

Alternatively, you can visit our Feedback page for more information on how to send us your feedback or click the button below to complete our Customer Satisfaction Survey.
Customer Satisfaction Survey