Information for commissioners

We specialise in managing outsourced services from the NHS and local authorities. We deliver high-quality services focussed on service users, their families and carers.

From our 33 service centres, we manage

  • 17 community equipment contracts
  • 15 wheelchair contracts, of which 9 cover the entire care pathway from referral to provision
  • 4 assistive technology contracts
  • 3 home improvement agency services
  • 1 sensory impairment and support service

Across all of our contracts, we work closely with our commissioning colleagues to design, tailor and continuously improve the local service, within the boundaries of legislation and national standards. We deliver the best possible outcomes for users, whilst optimising the available funding.

Just some of the activities we carry out include

  • clinical assessment
  • delivery and collection
  • decontamination
  • equipment recycling
  • PAT and LOLER testing
  • minor adaptations
  • telecare installation and monitoring
  • repair and refurbishment

Our adaptability and flexibility received widespread compliments from commissioners and prescribers, as do our highly trained, empathetic, user-focussed teams.

Testimonial

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Can I just send a heartfelt thanks to you for the fabulousness that was Pete Stretton and his team on Friday 27th May.

At 15:21 we had the delights, after many days of chasing the order through our usual systems, of staring down the barrel of having no Wheeled Zimmer Frames for QA over the Bank Holiday weekend.

My call to your staff was the ‘random call of the day’, as I called the helpline, and after some negotiation and some very helpful staff your end, I was put through to Pete who was a breath of fresh air. 30 frames turned up before 16:00 which did somewhat save us. The delivery driver even apologised for the state of the bam, which frankly looked significantly cleaner than my own car.

All gents concerned, on the phones and in person, were incredibly understanding and useful and basically saved our bacon. If I could order all my frames through you, I would, and I’ve tried but let’s not get into the delights of procurement!

Pete’s card is pinned to my notice board, with anyone who removes it threatened with a very painful death… and let’s face it, we are Physios… we know how to do pain!

Therapy Services, Portsmouth

 

Governance

Everything we do, from clinical assessments to decontaminating equipment, is underpinned by ISO-certified quality, health and safety and environmental process and systems, all wrapped up in an established and independently audited integrated management system.

We work to the following standards:

  • NHS Information Governance Toolkit Level 2 – Business Partner
  • ISO 9001 Quality
  • ISO 14001 Environmental
  • OHSAS 18001 Health and Safety
  • ISO 13485 Medical Device Manufacture
  • CHAS
  • British Healthcare Trades Association (BHTA) Code of Practice
  • TSA Code of Practice
  • Foundations Quality Mark
  • HMG Cyber Essentials
  • Community Equipment Dispenser (CED) Code of Conduct

Bespoke Management System

Our IT system, MillFlow, is the only system which covers all services. It has the ability to integrate community equipment, wheelchair, HIA and assistive technology services to deliver a single user record. The system is accessible by commissioners and prescribers through any internet-enabled device.

MillFlow supports real-time access to, amongst many other things, online ordering, equipment catalogues, order tracking, reporting and analysis.

Find out more

If you would like to know more about how we can help you with commissioning services, please call our commercial team on 023 8066 2246 or email our head office.