Information for commissioners

We specialise in managing outsourced services from the NHS and local authorities. We deliver high-quality services focussed on service users, their families and carers.

From our service centres, we manage:

  • Community Equipment Services
  • Technology Enabled Care
  • Home Improvement Agency Services
  • Sensory Impairment and Support Services

Across all of our contracts, we work closely with our commissioning colleagues to design, tailor and continuously improve the local service, within the boundaries of legislation and national standards. We deliver the best possible outcomes for users, whilst optimising the available funding.

Just some of the activities we carry out include

  • Clinical assessment
  • Delivery and collection
  • Decontamination
  • Equipment recycling, repair and refurbishment
  • PAT and LOLER testing
  • Minor adaptations
  • Telecare installation and monitoring

Our adaptability and flexibility received widespread compliments from commissioners and prescribers, as do our highly trained, empathetic, user-focussed teams.


Everything we do, from clinical assessments to decontaminating equipment, is underpinned by ISO-certified quality, health and safety and environmental process and systems, all wrapped up in an established and independently audited integrated management system.

We work to the following standards:

  • NHS Information Governance Toolkit Level 2 – Business Partner
  • ISO 9001 Quality
  • ISO 14001 Environmental
  • OHSAS 18001 Health and Safety
  • ISO 13485 Medical Device Manufacture
  • CHAS
  • British Healthcare Trades Association (BHTA) Code of Practice
  • TSA Code of Practice
  • Foundations Quality Mark
  • HMG Cyber Essentials
  • Community Equipment Dispenser (CED) Code of Conduct

Bespoke Management System

Our IT system, MillFlow, is the only system which covers all services. It has the ability to integrate Community Equipment, Home Improvement Agency and Technology Enabled Care services to deliver a single user record.

The system is accessible by commissioners and prescribers through any internet-enabled device and supports real-time access to, amongst many other things, online ordering, equipment catalogues, order tracking, reporting and analysis.

Find out more

If you would like to know more about how we can help you with commissioning services, please call our commercial team on 023 8066 2246 or email our head office.