photos home adaptations showing a stairlift, an access ramp, and a level access shower

About the service

The Surrey Home Improvement Agency, based in Brockham, is contracted to Reigate & Banstead, Mole Valley and Tandridge District Council to design, manage and oversee adaptations to the homes of elderly and disabled residents throughout the Boroughs.

Works are awarded on both Tender and Schedule of Rates basis to a limited list of proven contractors shown to be both reliable and of an excellent standard of workmanship. This list is updated at regular intervals, bringing in new contractors where appropriate from the region.

Additionally, we offer a Direct Labour alternative for Schedule of Rates work with our own highly skilled and proven workforce of installers improving both quality and speed of delivery.

Our service begins at the referral stage from an Occupational Therapist. Our case workers carry out checks for eligibility for Council Grants, our Technical Officers design and arrange labour and all works are subject to final check for both suitability and quality before submission to the Councils for payment.

In partnership with Reigate & Banstead and Mole Valley District Councils we also offer a Handyman Service for all eligible residents in these areas. This is a subsidised service offering a mixed variety of trades at affordable rates to assist with urgent repairs and small alterations making daily living easier for our residents.

Get in touch

The Old Crumpet Factory
16 Brockham Lane
Tel: 03301 243 758

Email the customer service team

8.00am to 5.00pm Monday to Friday

How to raise a complaint

If you wish to make a complaint, you can contact us in a variety of ways. Find details on our Feedback page.